OBSERVE.
DECIDE.
ACT.
IN REAL TIME.
Turn your fragmented data into Golden Records that power Ambient Agents to make instant, intelligent decisions.
4 Steps to Orchestrate any Business Outcome
HyperTrail is the complete data and ambient agent platform that turns your fragmented data into digital twins to orchestrate intelligent outcomes from any system event and deliver extraordinary customer experiences at any scale.
STEP 1
DEFINE SOURCE SYSTEMS
Model Any Enterprise System
Simply Upload a Sample Payload and HyperTrail Generates and Tests the Data Connector.
STEP 1
DEFINE SOURCE SYSTEMS
Model Any Enterprise System
Simply Upload a Sample Payload and HyperTrail Generates and Tests the Data Connector.
STEP 2
DEFINE BUSINESS ENTITIES
Build a Digital Twin
Simply Define Every Person and Asset with Profile-Level and Fact Attributes.
STEP 2
DEFINE BUSINESS ENTITIES
Build a Digital Twin
Simply Define Every Person and Asset with Profile-Level and Fact Attributes.
STEP 3
CREATE AN AGENT
Define the Agent Role
Choose the Model, Assign Actions, and Evaluate the Behavior in Sandbox Mode before Deploying the Agent.
STEP 3
CREATE AN AGENT
Define the Agent Role
Choose the Model, Assign Actions, and Evaluate the Behavior in Sandbox Mode before Deploying the Agent.
STEP 4
ORCHESTRATE
OUTCOMES
Assemble the Building Blocks
Drag and Drop the Blocks. Enterprise System Events Kick off Trails, Enrich Entities, and Inform Agents that Take Actions.
STEP 4
ORCHESTRATE
OUTCOMES
Assemble the Building Blocks
Drag and Drop the Blocks. Enterprise System Events Kick off Trails, Enrich Entities, and Inform Ambient Agents that Take Actions.
HyperTrail At Work
How Different Industries are Automating Customer Operations
Airlines
Hotels
Casinos
Restaurants
Transportation
Customer 360
HyperTrail unifies your customer data, preferences, and every interaction they have ever had with your brand to create golden records, make them available across teams, roles, and systems, and deliver real time recognition & insights.
Know passengers at every touchpoint: the desk, the gate, and the kiosk, and in-flight and in-app.
Recognize guests across teams: the front desk, in the restaurant, and in-room and in-app.
Identify your patrons' across teams: B&M venues, digital channels, and on the gaming floor.
Understand your patrons' needs across: the host stand, POS, in the drive thru, and in-app.
Know your travelers' entire context at dispatch, in-app, and in the car, train, and bus.
Personalized Interactions
HyperTrail combines time-sensitive signals with customers' real-time context and historical data to surface relevant and personalized upgrades, offers, or experience enhancements to drive revenue, loyalty, and retention.
Offer a personalized in-flight experience, and meaningful & dynamic upsells & cross-sells.
Suggest packages, personalize the in-room experience, and segment guests in real time.
Dynamically change point accruals, and suggest restaurants, rooms, shows, and new games.
Recommend menu items and dynamically customize the digital menu based on dietary preferences and past behaviors.
Provide customized in-vehicle experience, and suggest meaningful upgrades.
Cross-Channel Continuity
HyperTrail centralizes and synchronizes golden records to make the customer experience contiguous and seamless across locations and systems, and ensure continuity without requiring users to re-identify or reconfigure preferences.
In-flight preferences, disruption history, and accessibility issues persist across flights & alliance.
Room preferences, loyalty status, and accessibility issues persist across brands and properties.
Synchronize comp eligibility and game history across land-based and digital.
Dining history, offers, and loyalty points carry across franchise and corporate-owned locations.
Vehicle and upgrade preferences, and most likely upgrade channel persist across country, city, and corporate-owned locations.
Staff Augmentation
HyperTrail surfaces real time recommendations and key insights via APIs or UI to give frontline staff access to relevant, actionable customer insights to serve, upsell and recover with precision, and avoid escalation.
Air crew, gate agents, and contact centre staff are alerted to prompt proactive gestures.
Front desk, housekeeping, and concierge staff are notified when guests land, arrive, and leave.
Hosts and bosses are routed to players with high loss/gain thresholds to intervene accordingly.
Managers and staff are alerted when congestion builds and wait times exceed thresholds.
Staff is alerted when travelers arrive at airport to predict shuttle capacity and schedules.
Workflow Automation
HyperTrail translates real-time events into workflow triggers, activating staff, systems, or agents to resolve problems, prepare services, or manage logistics, automating manual workflows and orchestrating responses.
Delay triggers reroute staff, notify passengers, and adjust crew assignments or vouchers.
Location events and smart room sensors trigger room maintenance automatically before check-in
Gaming behavior and location events automatically trigger comp review from casino hosts.
Staff clock-ins and POS signals queue staffing-level adjustments to schedules.
Arrival delays trigger rebooking of airport transfers with drivers updated in real time.
Dynamic Campaigns
HyperTrail connects real time behavior and connects with with past journey data to enable fine-grained segmentation, event-driven campaign activation, and closed-loop analytics to continually refine and adapt marketing and service operations.
Find deeper insights through customer & entity interactions & dependencies to segment users beyond just behavior.
Reactivate lapsed guests with personalized stay bundles based on last property visited.
Segment across channel and business to deliver hyper-personalized campaigns.
A/B test push notifications based on preferred order type (dine-in, takeout, delivery).
Deploy win-back campaigns for business travelers who’ve shifted to competitors.
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Connect the Best Tools for Every Use Case
AI agents deliver business outcome automation by automatically consuming multimodal business and operational events in realtime to autonomously identify and react to consumer behaviors and operational events. They seamlessly integrate with the tools you already use.
Stay Informed with Updates and Sneak Peeks
If you have any questions, please feel free to contact us at info@hypertrail.ai